We offer worldwide shipping through trusted local and international delivery partners.

Once your order is processed, you will receive a Track & Trace code to monitor the shipment from dispatch to delivery.

Shipping costs are automatically calculated at checkout based on the total weight of the items in your shopping cart and the shipping destination.

If your country is not listed at checkout or if you encounter any issues, please feel free to contact us via the form above — we’ll do our best to help you complete your order.

We offer a 30-day return window on all eligible purchases. If you're not satisfied with your order, you may return it within 30 days of delivery. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

If your item arrives damaged, please report it within a reasonable time by emailing info@thehiddenones.store. Include your order number and photos of the damage. We will contact the shipping provider directly to resolve the issue.

If you have received a wrong or faulty item due to our mistake, we will cover the full cost of the return shipping.

Your satisfaction matters to us — if you have any questions or concerns regarding returns, feel free to contact us anytime.

Unless explicitly stated otherwise, all products listed on our official website are pre-owned. That said, we only offer items that are in excellent or “like new” condition.

If an item or its packaging has visible damage or wear, this will be clearly mentioned in the product description — full transparency is our standard.

Please note:

The red label marked "New" refers to a newly added item in our store catalog, not to the physical condition of the product.

Items listed under the category "Premium Statues" are the exception — these are brand new and factory sealed, unless stated otherwise.

If you receive an item with an unexpected defect, please contact us using the form above. We are always committed to finding a fair and satisfactory solution.

We offer a range of secure local and international payment methods to make your shopping experience smooth and safe.

Available payment options may vary depending on your region, but we support (among others):

PayPal

Visa

Mastercard

Klarna (Pay later options where available)

iDEAL (Netherlands)

All payments are processed through trusted providers using encrypted and secure checkout systems.

If you experience any issues during payment or don’t see your preferred option, feel free to contact us — we’re happy to help.